Missing Items

Eligibility Window: Missing Items Claims Policy

• To qualify for a credit or refund for any missing items, please contact customer service ([email protected]) within fifteen (15) business days of delivery.

How to open a claim:

Email us at [email protected] and provide the following information:

• A clear photo of your invoice/packing slip. Claims made without proper documentation will not be accepted and will not be eligible for credit or refund.
• A detailed list of the product names you are missing.
• You will then be given two options.
  • Store Credit – Receive a Secure Natural by LoadSuccess credit for the exact cost of your Missing item(s). This will include an additional $1.00 as a BONCA credit you can use toward your next order.
  • Refund – Receive a refund for the exact cost of the missing items.

Items Not Eligible for Refund or Store Credit:

• Claims on items made after 15 days of delivery.
• Shipping charges.

Wrong Items

Eligibility Window:

• To qualify for a Secure Natural by LoadSuccesscredit for any wrong items, please contact customer service ([email protected]) within fifteen (15) business days of delivery and provide further information about the wrong items you received. No refunds will be provided, store credit only.

How to open a claim:

Email us at [email protected] and provide the following information:

• A clear photo of each wrong item(s) laid out on a flat surface.
• A list of the items you DID NOT receive. Claims without accompanying documentation will not be accepted.
• A clear photo of your invoice/packing slip.
• If proper documentation is provided then you will be provided with a Secure Natural by LoadSuccesscredit to use at the time of your next order.

Compensation: 

• STORE CREDIT
  Amount determined by the exact cost of the items + additional $1.00 for the inconvenience.
  Store credit cannot be applied to shipping costs.
  

Items Not Eligible for Store Credit:

• Claims on items made after 15 days of delivery date.
• Items mistakenly purchased by customer.

Damaged Items

Eligibility Window: 

• To qualify for a Secure Natural by LoadSuccesscredit for any damaged items, please contact customer service ([email protected]) within fifteen (15) business days of delivery and provide the nature of the defect. No refunds will be provided.

How to open a claim:
Email us at [email protected] and provide the following information:

• A clear photo of the damaged products laid out on a flat surface.
• Clearly describe the damage that has occurred to each item and the name of the product. Claims without accompanying documentation will not be accepted.
• A clear photo of the invoice/packing slip.
• If proper documentation is provided then you will be provided with a Secure Natural by LoadSuccesscredit to use at the time of your next order.

Compensation:

• STORE CREDIT
  Cost of the damaged item(s) + an additional $1.00 bonus for the inconvenience we have caused. Store credit cannot be applied to shipping costs.

Items Not Eligible for Store Credit:

• Items marked as final sale such as panties.
• Free gifts or promotional items with retail value.
• Claims on items that have been worn.
• Claims on items made after 15 days of delivery date.
• Claims on product packaging. Secure Natural by LoadSuccessis only responsible for direct damage to the product and not the product’s packaging.